Terms of Use

Last updated: October 26, 2024

1. Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Dire Wolf Web Design & Development ("Company," "we," "us," or "our"), concerning your access to and use of our services. You agree that by accessing our services, you have read, understood, and agreed to be bound by all of these Terms of Use.

2. Services

2.1 Web Design and Development Services

We provide professional web design and development services including but not limited to:

  • Custom website design and development
  • E-commerce solutions
  • Website maintenance and updates
  • SEO optimization
  • Mobile-responsive design
  • Performance optimization

2.2 Project Scope and Deliverables

All projects begin with a detailed scope of work that outlines:

  • Project objectives and requirements
  • Design and functionality specifications
  • Timeline and milestones
  • Deliverables and acceptance criteria
  • Payment schedule

3. Intellectual Property Rights

3.1 Our Intellectual Property

The service, including its original content, features, and functionality, is owned by Dire Wolf Web Design & Development and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

3.2 Client Content

You retain all rights to any content you provide for use in the project, including text, images, and logos. You grant us a license to use this content solely for the purpose of providing our services.

3.3 Third-Party Content

Any third-party content, including themes, plugins, or media, will be properly licensed for use in your project. You are responsible for maintaining any required licenses after project completion.

4. Payment Terms

4.1 Project Fees

Project fees are outlined in the initial proposal and are based on:

  • Project scope and complexity
  • Required features and functionality
  • Timeline requirements
  • Ongoing maintenance needs

4.2 Payment Schedule

Our standard payment schedule is:

  • 50% deposit upon project initiation
  • 25% at project midpoint
  • 25% upon project completion

4.3 Late Payments

Payments not received within 30 days of the invoice date will incur a late fee of 1.5% per month. We reserve the right to suspend work on projects with outstanding payments.

5. Project Timeline and Delivery

5.1 Project Timeline

Project timelines are established in the initial scope of work. Timelines may be adjusted due to:

  • Client delays in providing required content or feedback
  • Requested changes to project scope
  • Technical challenges or unforeseen complications
  • Force majeure events

5.2 Client Responsibilities

To maintain project timelines, clients are responsible for:

  • Providing required content and assets in a timely manner
  • Reviewing and providing feedback within agreed timeframes
  • Ensuring technical requirements are met
  • Maintaining clear communication throughout the project

6. Revisions and Changes

6.1 Revision Policy

Our projects include:

  • Two rounds of major revisions during design phase
  • One round of minor revisions after development
  • Additional revisions at standard hourly rate

6.2 Change Requests

Changes to project scope will be evaluated and may require:

  • Additional fees
  • Timeline adjustments
  • Contract amendments

7. Website Maintenance and Support

7.1 Maintenance Services

Post-launch maintenance includes:

  • Security updates and monitoring
  • Performance optimization
  • Content updates
  • Technical support

7.2 Response Times

We aim to respond to support requests within:

  • Critical issues: 4 hours
  • Major issues: 24 hours
  • Minor issues: 48 hours

8. Termination

8.1 Termination by Client

Clients may terminate services with written notice. Termination fees may apply:

  • 50% of remaining project fee if terminated during design phase
  • 75% of remaining project fee if terminated during development
  • 100% of remaining project fee if terminated within final phase

8.2 Termination by Company

We reserve the right to terminate services if:

  • Payment terms are not met
  • Client fails to provide required materials
  • Client violates these terms

9. Limitation of Liability

In no event shall Dire Wolf Web Design & Development be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use our services
  • Any unauthorized access to or use of our servers
  • Any interruption or cessation of transmission to or from our services
  • Any bugs, viruses, or other harmful code that may be transmitted

10. Confidentiality

We maintain strict confidentiality regarding:

  • Client business information
  • Project details and specifications
  • Pricing and payment terms
  • Technical implementations

11. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including:

  • Natural disasters
  • War or civil unrest
  • Government actions
  • Network or power failures

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Connecticut, United States, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify clients of any material changes via email or prominent notice on our website.

Contact Us

For any questions about these Terms, please contact us:

  • By email: direwolfweb@gmail.com

  • By phone: 203.491.0614